Help & contact

Something broken, a player misbehaving, or a question about your account? Start here.

Contact

Email and include your display name and what happened. We aim to reply within a few days.

Common questions

The game takes a long time to load.

The browser version runs on a free server that goes to sleep when nobody is playing. The first load can take about 30 seconds; after that it's fast.

How many players do I need?

A village needs at least 5 players. The host can start early once 5 have joined, and villages hold up to 20.

I got disconnected mid-game.

Reopen the game and rejoin — your seat and the full village log are restored when you reconnect.

Reporting a player

Tap any player in a village or lobby and choose Report. Pick a reason (harassment, inappropriate name, cheating, spam or other) and add context if you like. A snapshot of recent chat is attached automatically. You can also Block a player from the same menu; blocked players are silenced for you and can't invite you to villages.

Delete your account

To have your account and its data removed, email us from the address you signed up with, with the subject Delete my account and your display name in the message. We will confirm by reply and then delete:

• your sign-in account and email address,
• your profile (display name, bio, avatar and wardrobe),
• your stats, achievements, match history, friends list and block list.

Reports that other players filed about you, and moderation records needed to keep the community safe, may be kept for a limited time. Purchases made through an app store are handled by that store.

An in-app “Delete account” button is not available yet; email is the only route for now.